Complaints

The surgery aims to provide a professional and high standard of service to all our patients. However, if you have any concerns or suggestions please let us know by emailing us at reception.farningham@nhs.net or in writing. If you are unable to put it in writing for any reason, our reception staff will be more than happy to pass on your verbal concerns to the relevant person. 

For the attention of:

Jane Arnesen (Reception Supervisor)

Jacqueline Milton (Dispensary Supervisor)

Our supervisors are happy to help, and may be able to resolve the majority of cases quickly and easily.

Alternatively, you can write to either Michelle Coote (Assistant Practice Manager) or Jodi Friend (Practice Manager) using the same email address above.

Our practice complaints leaflet gives details of the procedure and is available from reception.

Complaints Procedure