Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioner's and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Freedom of Information Leaflet
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Complaints
The surgery aims to provide a professional and high standard of service to all our patients. However, if you have any concerns or suggestions please let us know by emailing us at reception.farningham@nhs.net
For the attention of:
Jane Arnesen (Reception Supervisor)
Jacqueline Milton (Dispensary Supervisor)
Our supervisors are happy to help, and may be able to resolve the majority of cases quickly and easily.
Alternatively, you can write to either Michelle Coote (Assistant Practice Manager) or Jodi Friend (Practice Manager) using the same email address above.
Our practice complaints leaflet gives details of the procedure and is available from reception.
Complaints Procedure
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.